The best way to stay updated on upcoming drops, releases, and product launches is to sign up for our email list on our website. You can also follow us on Instagram @stride______ for the latest news.

We always send out detailed information via email before a release, including product photos, pricing, and size charts. Instagram is also a great place to keep up with any previews or updates.

Your payment will be processed at the time you place your order. You’ll receive an order confirmation email once it goes through, make sure to double-check your email address during checkout.

If you need to make a change or cancel your order, email info.strideco@gmail.com right away. If your order has already been fulfilled, we may not be able to make any changes.

You’ll receive a confirmation email once your order is placed, and a shipping confirmation with tracking once it’s on the way. Tracking updates once scanned by the carrier. If there's no movement after 20 days (domestic) or 30 days (international), please contact us.

We ship in the U.S. and internationally.

Shipping rates vary by product and destination. You’ll see the final cost at checkout.

No, all international orders are shipped Delivered Duty Paid (DDP). That means duties and taxes are included in your checkout total. You'll see a full cost breakdown before completing your purchase.

If your package is returned to us, email info.strideco@gmail.com and we’ll help you get it reshipped or replaced.

We’re not responsible for lost or stolen packages once marked as "Delivered." We recommend shipping to a secure address. If tracking hasn’t updated after 20 (U.S.) or 30 (international) days, reach out to us.

International orders can take up to 14 business days or more, depending on your location and customs processing. If 30 days have passed and tracking hasn't updated, check with your local post office and then contact us with your order number.

If your order hasn’t shipped yet, email us ASAP and we’ll do our best to fix it. If the order has already been fulfilled, we’re unable to make changes.

Unfortunately, we can’t issue refunds for orders with incorrect or incomplete addresses.

Contact us at info.strideco@gmail.com.

You’ll need your order number and either your email address or ZIP code associated with the order.

Items must be returned in original condition, unworn and with tags attached. Trying something on is okay, but signs of wear, washing, or alterations make an item ineligible for return.

At this time, we’re unable to accept international returns. Please email info.strideco@gmail.com and we’ll do our best to help.

Returns must be initiated within 30 days of the delivery date.

Once you complete your return request, you’ll receive a return label via email. Ship the item within 30 days of receiving the label. Refunds are processed 7–14 business days after we receive and scan your return.

Email us at info.strideco@gmail.com with your order number and photos of the issue, and we’ll take care of it.

At this time, exchanges can only be made for different sizes of the same product (e.g., Small to Medium).